Phones4U has gone into administration, as of Sunday 14th September 2014. All of its retail stores will be closed from Monday 15th September 2014. This has left a lot of customers wondering what will happen to their existing orders and in particular, with the recent iPhone 6 and iPhone 6 Plus preorders going live on the company website, including that of Dialaphone (which is owned by Phones4U).
The official response from Phones4U press office is as follows…
Robert White confirms that … "Any orders that have not already been dispatched will be cancelled and any payments refunded to customers. Phones4U apologises to its customers for the inconvenience."
Although this is a frustrating situation, at least customers who have preordered their iPhone 6, iPhone 6 Plus, or indeed any other outstanding orders awaiting dispatch, will get their money back.
Of note, the Phones4U and Dialaphone websites are still actively taking preorders. It would be a wise move to not place an order until the appointed administrator makes a decision about the future trading of the company.
Update: As of 7:35am on Monday 15th September 2014, both the Phones4U and Dialaphone websites are now offline and no longer visible to take orders. If you have any questions and still need to get in touch with the companies, the numbers are as follows, though do take into account they will be very busy and their sales lines may well be closed too.
Phones4U 0800 072 5855
Phones4U Customer Care 0844 871 2231
Dialaphone 0800 183 7902
Dialaphone Customer Care 08448 712 251
Update: 8:45am 15th September. There is now a message on both the Phones4U and Dialaphone websites, as follows …
Following the unexpected decision of EE and Vodafone to withdraw supply from Phones4U , we regret that we are offline. Please accept our apologies and we will update you as soon as possible.
Our customer service lines are:
• Phones 4u Care (Insurance) 0844-8710535
• Technical Support 0844-8712233
• Handset Repairs 0844-8712269
• Phones 4u Customer Service 0844-8712253
• LIFE Mobile Customer Service 08443 221133
Thank you for your custom
The heartbroken Phones4u Team